Last Updated: 13 August, 2024
Terms and Refund Policy
Terms of Service
Welcome to Birman Vet. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Services Provided
Birman Vet offers veterinary services, pet health consultations, and related products. The information provided on our website is for general informational purposes and should not replace professional veterinary advice.
2. Appointments and Consultations
Appointments can be scheduled via our website or by phone. We strive to adhere to scheduled times but may occasionally experience delays. Please notify us at least 24 hours in advance if you need to reschedule or cancel your appointment.
3. Payments
Payments for services and products are due at the time of service. We accept major credit cards, debit cards, and cash. For your convenience, invoices can be paid online through our secure payment portal.
4. Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy.
5. Limitation of Liability
Birman Vet shall not be liable for any damages arising from the use of our services or website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
6. Changes to Terms
We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the revised terms.
7. Governing Law
These terms are governed by and construed in accordance with the laws of UAE/Abu Dhabi courts, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Refund Policy
At Birman Vet, we strive to provide the best care and services for your pets. However, we understand that there may be situations where a refund is necessary. Our refund policy is as follows:
1. Services
– Consultations and Appointments: Refunds for veterinary consultations and appointments are generally not provided once the service has been rendered. If you are unsatisfied with the service provided, please contact us to discuss your concerns, and we will do our best to resolve the issue.
– Cancellations: If you cancel your appointment with at least 24 hours’ notice, you will be eligible for a full refund. Cancellations made within less than 24 hours of the scheduled appointment time may be subject to a cancellation fee.
2. Products
– Physical Products: Refunds for physical products (e.g., medications, pet care supplies) are available if the product is returned in its original, unopened packaging within 14 days of purchase. Proof of purchase is required. Products that have been opened or used are not eligible for a refund.
– **Defective or Damaged Products:** If you receive a defective or damaged product, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund.
3. Online Purchases
– Digital Products and Services: Refunds for digital products and services (e.g., online consultations, downloadable materials) are not typically provided. If you experience any issues with digital products, please contact us for assistance.
4. Refund Process
To request a refund, please contact our customer service team at [Your Contact Information] with your order details and reason for the refund request. Approved refunds will be processed within 7-10 business days to the original method of payment.
5. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the effective date of the change.
Thank you for choosing Birman Vet. If you have any questions or concerns about our terms or refund policy, please contact us.
